At bmw5, your privacy is taken seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and the choices you have. By registering an account or continuing to use our services, you agree to the practices described here. If you have any questions, our FAQ page is a good starting point.
Last updated: 2025. Applies to all registered players in the Philippines.
A clear breakdown of the data we gather, how we use it, and the legal basis for doing so.
When you create a bmw5 account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, ensure you meet the minimum age requirement of 21 years old as mandated in the Philippines, and set up your account correctly. We do not collect more personal information than is necessary for these purposes. All registration data is stored on secured servers with access restricted to authorised personnel only. You may update your contact details at any time by reaching out to our support team.
Every deposit and withdrawal you make through GCash, Maya, or other supported Philippine payment channels is logged in our system. These records include the amount, timestamp, payment method reference, and account balance before and after the transaction. Transaction data is retained to comply with anti-money laundering obligations under Philippine law and to resolve any payment disputes that may arise. We do not store your full GCash or Maya account credentials — only the reference identifiers needed to process and verify your transactions. You can view your own transaction history at any time from within your account dashboard.
We record your gameplay history, including the games you play, bet amounts, session durations, and outcomes. This data helps us deliver a personalised experience, identify responsible gaming concerns early, and ensure the integrity of our platform. Game logs are also used to resolve disputes and verify that all results were generated fairly by our certified RNG systems. Aggregated and anonymised gaming data may be used internally to improve our game offerings and platform performance. Individual gaming records are never shared with third parties for marketing purposes.
When you access bmw5 through your mobile browser or our app, we automatically collect certain technical information such as your device type, operating system version, browser type, IP address, and general location data derived from your IP. This information is used to optimise the platform for your device, detect suspicious login activity, and maintain the security of your account. We do not use precise GPS location tracking. Technical data is processed on the basis of our legitimate interest in maintaining a secure and functional service for all Filipino players.
If you contact our support team via chat or email, we retain records of those conversations. These records help us resolve your query accurately, maintain quality assurance, and train our support staff. Communication data is stored securely and is only accessible to support personnel and compliance officers where required. We will never use the content of your support messages for marketing purposes without your explicit consent. Records are kept for a reasonable period consistent with our legal obligations and then securely deleted.
bmw5 uses essential session cookies to keep you logged in and maintain your preferences during a visit. We do not use third-party advertising cookies or cross-site tracking technologies. Session cookies expire when you close your browser or log out. You can configure your browser to block or delete cookies, though doing so may affect certain platform features such as staying logged in between sessions. Our use of cookies is limited strictly to what is necessary for the platform to function correctly and securely.
How we share data, how long we keep it, and what you can do about it.
bmw5 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors like GCash and Maya, identity verification partners, and cloud infrastructure providers. All such partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also disclose personal data to Philippine regulatory authorities or law enforcement agencies when required to do so by law, court order, or to prevent fraud and money laundering.
In the event that bmw5 undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. You will be notified of any such change in advance where reasonably practicable.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Financial transaction records are typically retained for a minimum of five years in compliance with anti-money laundering legislation. Gaming activity logs are kept for a period sufficient to resolve any disputes and meet our regulatory reporting obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you personally.
If you request account closure, we will begin the data retention countdown from the date of closure. You may request confirmation of when your data is scheduled for deletion by contacting our support team directly.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete data that is no longer necessary for the purposes it was collected. You also have the right to object to certain types of processing and to request that we restrict how we use your data while a dispute is being resolved. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe.
We may need to verify your identity before processing a data request to ensure that we do not disclose your information to an unauthorised party. There is no charge for making a data access or correction request under normal circumstances.
bmw5 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using SSL/TLS technology. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to sensitive data are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to keep our systems up to date against emerging threats.
While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately and change your password without delay. We will investigate all reported security incidents promptly and take appropriate action to protect affected accounts.
Your personal information is safe with bmw5. We are committed to transparency, security, and giving you full control over your data. Ready to get started? Create your free account today and enjoy a secure, mobile-first gaming experience built for Filipino players.